1. Request window
You may submit a refund request within {days} days of the first paid subscription purchase. This is not an automatic refund guarantee; usage, technical delivery and payment records are reviewed. Mandatory consumer rights, where applicable, take priority.
2. Cases we may refund
A refund may be considered for duplicate charges, verified payment errors, a paid plan that could not be activated for technical reasons, or a material service defect that we cannot reasonably remedy. We may first offer a reasonable technical fix.
3. Normally non-refundable items
Fully or substantially consumed service periods, accounts suspended for abuse, crypto sent on the wrong network, blockchain/network fees, third-party registrar or hosting costs and failures caused by the customer’s own origin infrastructure are normally non-refundable.
4. Crypto payments
Blockchain transactions cannot be reversed. An approved refund is sent after security verification, where practical using the same asset and network. The original USD order value may be used as the refund basis; crypto market gains or losses are not guaranteed and network fees may be deducted.
5. Cards and hosted checkout
When hosted card checkout is enabled, eligible refunds are returned to the original payment method where possible. Posting time depends on the payment provider and card issuer. The platform does not store card credentials.
6. Cancellation and requests
Cancelling a subscription does not automatically refund the current paid period unless stated otherwise; access may continue until period end. Send the account email, plan, payment reference/TXID and reason to {support}.